When an issue occurs, first navigate to the relevant page based on the observed symptoms. The FAQ provides quick assessments and priority checks; for parameter descriptions, complete procedures, and in-depth troubleshooting methods, refer to the linked dedicated documentation.
Select Issues by Symptom
If the Issue Still Cannot Be Resolved
Before submitting a support request, please prepare the following information:
- The object type, name or ID, and the region, cluster, and project group where the object is located.
- The time and time zone when the issue occurred, as well as the expected and actual results.
- The current status, event records, and redacted key logs or screenshots.
- The image, resource specifications, mounts, commands, models, or deployment configurations modified before the issue occurred.
This information can help support personnel determine whether the issue occurred during permissions and configuration, resource scheduling, image and mounting, application startup, service traffic, or monitoring collection.
Do not provide passwords, private keys, tokens, Access Keys, or Secret Keys in support requests, logs, or screenshots.
